Operations Change Lead
- Category: Operations
- Job Ref: BH170712OCL
To support Senior Change lead on a strategic programme within our Client's Operations. Key responsibilities for the role are to manage elements within the programme execution that can include but are not limited to, ownership for a migration workstream managing all aspects of transition from supporting definition of Operating Models, capturing of SLA information, management of all programme interaction at a functional/regional level, status reporting and RAID management.
Forecast and Prepare current and accurate forecast of costs, cashflow, timescales and resource requirements and agree with the Project Board
Identify and manage all programme/project issues and risks including their appropriate escalation and contingency management.
Identify all products and tasks associated with their completion. Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion.
Monitoring & Control
Monitor and control the use of resources and funds against the original budget or, where appropriate the latest allocation. Implement robust change control mechanisms, and ensure these are understood by everyone associated with the project/ programme, and rigorously adhered to. Provide regular and accurate progress reports and updated plans on a monthly basis to the senior Change Lead/ Functional Lead and to the relevant governance committees. Ensure that operational support people, where appropriate, are adequately trained and prepared for implementation of the solution, that the operational handover is well planned and managed, without any adverse effect on existing systems and processes, and that all SLA requirements are met.
Experience / Skills
• High level of familiarity with Project and Programme Management
• Planning: Strong skill in project and programme planning and forecasting
• Leadership and Communication: Demonstrate a range of styles and techniques in leadership and communications, including influencing and negotiating
• Value-based business perspective: Appreciation of the strategy and of commercial consequences of project management delivery/decisions
The successful candidate will possess a demonstrable track record within the project management space, working on a variety of relevant projects with successful delivery. The ideal candidate will have experience of stakeholder management and strong governance controls, and be disciplined and experienced in budget management preferably in a large multinational corporation. The right candidate will have a strong command of project and programme management techniques. The successful candidate will have financial services experience with an understanding of a complex Operations environment.
The right candidate will have proven people management skills to include selecting, building, and developing teams to meet project/ programme objectives.
Academic and professional qualifications
A high quality degree level education, and an excellent general academic track record – or equivalent experience.
Fluency in English is essential, and strong written and verbal communication skills are a critical requirement for the role.
The ideal candidate will be change and action orientated with a focus on continuous improvement in all areas of responsibility. The ideal candidate will be highly energetic and delivery focused, with the ability to deliver quality results with a challenging but positive and influential style. The right candidate will be a relationship builder with a reputation for integrity, evoking rapid trust and confidence in clients, colleagues and team
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